[Aragon] Making the Case for Copilots in the Contact Center
Jan 2, 2025 · Making the Case for CX Copilots'Contact center providers who have no plan for Copilots should be re-evaluated. Enterprises that effectively deploy Copilots will have a CX advantage.' Jim Lundy, President of Aragon ResearchThe convergence of conversational and generative AI technologies is giving birth to the rise of CX Copilots. This amazing new tool will revolutionize the way that consumers ...
Expect Change in the CRM Industry in 2025 and Beyond
Dec 4, 2024 · If there’s one thing that we know for sure about the CRM industry, it’s that evolution is a constant. We’ve also seen that CRM software is one of the fastest-growing and most valuable forms of technology in the business world today, regardless of geography, industry vertical, company type and size, and deployment type.
CRM Magazine - Customer Relationship Management, Social …
destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the future.
[Aberdeen] AI in CX: A Practical Guide to Derive Value in the …
Jan 2, 2025 · Convert your contact center into a data-driven, revenue powerhouse with the power of AIDid you know that best-in-class AI users are earning a 50% greater YoY growth in customer satisfaction rates and a 3.4X greater YoY growth in annual revenue?Unleash the power of AI in your contact center by maximizing ROI and transforming operational efficiency.
Articles for Riley Smith - Destination CRM
Dec 18, 2024 · Riley Smith is people strategy and change management practice director at Propeller. Smith manages senior change consultants, engages and supports large-scale strategic transformations for clients, and lends thought leadership expertise on organizational design and effectiveness, learning and development and change management.
Aragon Research Globe for Intelligent Contact Centers 2025
6 days ago · The Aragon Research Globe for Intelligent Contact Centers (ICCs) evaluates the trends in the market and identifies key providers that are making a difference in ICCs. For the second consecutive year, UJET is recognized for AI-Driven contact center solutions, Virtual Agent and Agent Assist tools, robust CRM integrations, versatile solutions for businesses of all sizes, modern architecture with ...
UJET AI-Powered CCaaS and WFM
6 days ago · Transform & Futureproof Your Contact Center.UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and transform contact center operations through AI-powered automation, intelligence, and omnichannel orchestration.
October 2024 - Destination CRM
Oct 1, 2024 · Integrating voice technology, conversational AI, and CRM systems can vastly improve the customer journey. Front Office. Companies Should Leave Politics to the Politicians
Transforming Quality Management with GenAI: Precision, …
Picture a future where every customer interaction becomes an opportunity for growth and every agent benefits from precision-guided support to thrive. GenAI is not merely a technological advancement—it's a game-changer, redefining quality management by harnessing billions of data points to deliver ...
DoubleVerify Launches GenAI Website Avoidance & Detection
Dec 10, 2024 · DoubleVerify Launches GenAI Website Avoidance & Detection . DoubleVerify, providers of a software platform for digital media measurement, data, and analytics, has launched the Generative Artificial Intelligence (GenAI) Website Avoidance & Detection solution to help advertisers navigate the risks posed by low-quality, AI-generated content and protect their brand reputations online.