Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this area ...

This month’s Enterprise Connect AI show provided attendees with a look at vertical use cases, end user adoptions – and lessons on how to deploy AI in your own enterprise.

While different cohorts claim to have different levels of trust in AI, when it comes to specific use cases, there were ...

A pair of reports released on Tuesday, October 15, 2024, highlighted some of the challenges associated with providing AI with good data. For example, Salesforce’s CIO survey found that ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of ...

“Our findings show that, after a poor experience, 21% of consumers who still choose to provide feedback are picking up the phone to share their thoughts, an increase of 4 percentage point change from ...

From data unification to security and compliance measures, there are multiple considerations to incorporate into any workflow automation process.

In a cloud-first world, is there still value in owning a premises-based unified communications system? The answer: It depends on what your vertical demands.

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Workflow automation platforms powered by AI can help distributed teams streamline their processes, improve communication, and better collaborate for remote and global teams. By integrating AI deeply ...

A key question that weighs heavily on many IT managers is: In a cloud-first world, is there still value in owning a premises-based unified communications system? The answer: It depends on what your ...