Marketers should embrace AI Search Optimization (AISO) as an opportunity to apply holistic approaches to search behavior ...

MACH Alliance President Casper Rasmussen discusses AI readiness and giving CX teams speed, flexibility and control over ...

Executives are swapping lessons on tariffs, AI, remote work and data use in advisory board meetings. Global shifts matter.

One tech leader says it’s broken. Others say it’s evolving. Here’s what the MACH debate means for your composability strategy ...

Empowering enterprises to reimagine traditional contact centers, Avaya Infinity™ transforms fragmented experiences into authentic connections that nurture relationships and build loyalty MORRISTOWN, N ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Starting with specific use cases (i.e., handling account queries, appointment rescheduling or product troubleshooting) allows organizations to test and refine bounded autonomy. Over time, agent AI can ...

With an estimated population of 2 billion by 2025, Gen Alpha is already influencing household purchasing decisions and ...

From ‘Minimalists’ to ‘Tastemakers,’ personas reveal consumer desire to simplify everyday life with agents April 23, 2025 --  AI agents are rapidly changing how we work, but Salesforce’s latest ...

Customer segmentation is no longer static. AI is making it faster, sharper and more human by turning real-time data into real ...