Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

Before I explore what a human-AI partnership could look like, it’s helpful to understand what each side brings to the table. AI offers several distinct strengths that complement human weaknesses ...

A gruesome discovery was made inside a construction trailer in Southwest Philadelphia, where human remains were found so severely decomposed that investigators couldn't immediately determine the ...

For about half the people alive today, the story of where they came from just became clearer. For centuries, historians and linguists have been searching for the cradle of the Indo-Europeans, an ...

When John O’Shea, a bootlegger turned real-estate investor, died all but broke in 1931, his cosseted 16-year-old daughter, Dorothy, suddenly had to figure out how to make her own way in the ...

Gain a deeper understanding of human rights advocacy and democracy in Latin America through our expert analyses. Explore insights into regional policies, U.S.-Latin America relations, and trends ...

If the iPhone SE was your device-of-choice before, the iPhone 16e might just be right up your alley. This iPhone is meant to deliver just the essentials.

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation.

In the workplace, AI can handle repetitive and monotonous tasks and streamline administrative duties so that workers can concentrate on more complex, creative, and rewarding responsibilities that need ...

Tosha Trostle was drawing blood in a patient’s room at UPMC Memorial Hospital in York County Saturday morning when she heard a commotion. The nurse, from Hanover, told her patient he was safe ...