As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...
The lawsuit against LinkedIn, alleging it used customer information for AI model training, has been withdrawn.
AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...
Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...
Nexus has outlined how the Tyne and Wear Metro’s new £362m fleet of trains will be brought into customer service over the next two years.
New customer service plan sets benchmark in sector ONE of the UK’s largest water retailers has become the first in the sector ...
Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...
Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...
The Bermuda Taxi Owners Association is seeking feedback from the public on a long-term plan it has devised to improve the ...
January 17, 2025 - MERCED, Calif. — By James Leonard - Registration is open now for the Merced College Customer Service ...
Constant exposure to high-pressure customer interactions has left many employees in the telephone service industry overworked, resulting in persistent labour shortages. The technology company ...
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