When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

Ravenna co-founders Kevin Coleman (left) and Taylor Halliday. (Ravenna Photo) Seattle startup Ravenna has raised $15 million ...

“Students frequently sought help when their optional practical training (OPT) applications were mishandled, threatening job offers they had already accepted,” wrote Rajiv S Khanna, an immigration ...

US president Trump has endorsed the Senate's newly approved budget plan, highlighting its inclusion of permanent tax cuts, significant spending reductions, and enhanced border security measures.

Thanks to a collaboration between Spring Grove High School and Spring Grove Communications, funding was secured to launch a community help desk for technical support. This forward-thinking initiative, ...

Ransomware attacks are becoming a regular occurrence. They lock computers and networks using file encryption software, with hackers demanding payment by Bitcoin or other non-traceable crypto ...

There are so many matchmaking services out there to help with your romantic future so I wasn't surprised to learn that artificial intelligence has expanded into the world of relationships.

Please view our affiliate disclosure. Customer support software is evolving quickly thanks to AI. The tools on this list combine traditional help desk capabilities (like ticketing, knowledge bases, ...

The Information Commissioner’s Office (ICO) has fined a Birmingham software firm £3.07m for security failings that put the personal information of 79,404 people at risk. Advanced Computer ...

A smartphone’s longevity depends on two key factors: build quality and software support. A well-built device with durable materials can withstand daily wear and tear, reducing the need for frequent ...