What Is the Automated Customer Account Transfer Service (ACATS)? The Automated Customer Account Transfer Service (ACATS) facilitates the transfer of securities from one trading account to another ...

A CinemaCon panel discussed finding efficiencies for the exhibition business, but concluded the human touch is still key.

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

This is all about adding automated customer support for Windows-based platforms with CustomGPT AI. You can automate customer service in many ways, such as by automating email responses or using AI ...

offers a compelling rebuke of automated customer service solutions at a time when companies are leaning into chatbots like never before. Since the public launch of OpenAI’s ChatGPT almost a year ...

As shown by 2024’s historic numbers, businesses are realizing the immense value of AI and human collaboration in driving automated customer service. CXone Mpower is setting this new standard as ...

It's one of many examples of people being forced to deal with the frustration that comes with calling a customer service centre that is now being amplified by automated messages asking them to be ...