Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet. Downndetector, which tracks websites, showed more than 10,000 people reported their broadband was not working on Monday morning.

More than 9,000 reports of issues have been made since 11am. The company has not confirmed what has caused the issue.

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access information on a device and to provide personalised ads and content, ad and content measurement, audience insights and product development. List of Partners (vendors)

Virgin Media O2 users across the UK have been hit with a frustrating service outage, leaving many without internet access. The telecoms heavyweight has acknowledged that an unspecified problem is affecting some customers and is actively working to resolve it.

Thousands of Virgin Media customers are currently without internet access after a service outage hit this morning, with the company saying it is "working to fix this as a priority"

This is a breaking news story and is being constantly updated by our reporters as the breaking news story develops