The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

The direct-to-cellular, or D2C texting service is available on four smartphones intially and is free of charge for eligible ...

Wi-Fi and 5G convergence represents a significant shift in how wireless networks operate, blending both technologies' ...

What should factor in when it comes to how telecom defines sustainability? A discussion on motivations, practical ...

As we march toward 2030, the relentless demand for wireless data is reshaping the landscape of connectivity. Meeting this ...

In today’s dynamic business landscape, it’s essential to provide exceptional customer experiences (CX) efficiently while ...

In today’s dynamic business landscape, it’s essential to provide exceptional customer experiences (CX) efficiently while ...

Fraud management is emerging as a pivotal area where generative artificial intelligence (GenAI) and AI agents are providing cutting-edge fraud detection and prevention techniques that enable telcos to ...

In an era defined by rapid digital transformation, robust and reliable wireless networks are indispensable to modern connectivity. Nearly every aspect of daily life relies on seamless internet access, ...

A couple of submissions from Nokia, here, in response to RCR‘s request for industry soothsayers to step forward, and tell us about the year ahead – in industrial networking, computing, sensing, ...

The rapid adoption of artificial intelligence (AI) in industrial enterprises is reshaping the way organizations view and implement cloud strategies. Industrial enterprises generate a staggering amount ...