While different cohorts claim to have different levels of trust in AI, when it comes to specific use cases, there were ...

Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this area ...

This month’s Enterprise Connect AI show provided attendees with a look at vertical use cases, end user adoptions – and lessons on how to deploy AI in your own enterprise.

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of ...

A pair of reports released on Tuesday, October 15, 2024, highlighted some of the challenges associated with providing AI with good data. For example, Salesforce’s CIO survey found that ...

In a cloud-first world, is there still value in owning a premises-based unified communications system? The answer: It depends on what your vertical demands.

Amazon Q in Connect gets more Gen AI capabilities for agents, CallMiner debuts AI Assist for its platform and Druid launches quality assurance testing for AI Agents. Also, Sembly, Miro and Smartsheet ...

“Our findings show that, after a poor experience, 21% of consumers who still choose to provide feedback are picking up the phone to share their thoughts, an increase of 4 percentage point change from ...

Enterprise Connect AI 2024 provided critical insights into how AI and advanced communication technologies are reshaping the customer experience (CX) landscape. Companies are redefining how businesses ...

Like the EU’s document, the U.S.’s executive actions direct that risks be identified and managed, from as early as initial product development through implementation and ongoing system management.

Workflow automation platforms powered by AI can help distributed teams streamline their processes, improve communication, and better collaborate for remote and global teams. By integrating AI deeply ...

Calabrio held its annual user meeting, Calabrio Customer Connect (C3), in Las Vegas September 15-18. I had the privilege of being a speaker at the event and the opportunity to attend keynote and ...