Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

The lawsuit against LinkedIn, alleging it used customer information for AI model training, has been withdrawn.

Beyond the festive celebrations, the visit highlighted ongoing efforts to strengthen Singapore’s aviation workforce, such as ...

Nexus has outlined how the Tyne and Wear Metro’s new £362m fleet of trains will be brought into customer service over the next two years.

The first of the new fleet entered service last December, with Nexus aiming to have all 46 new trains running in two years ...

The Canadian appliance service sector is witnessing an unprecedented evolution as professional appliance repair and maintenance services embrace cutting-edge technology and advanced diagnostics.

Boyd Group Services CEO Timothy O’Day says the collision repair industry’s primary challenge is also its greatest opportunity ...

If you’re considering what it takes to build an AI agent, we have a step-by-step guide to help you along the way. Learn more.

A well-written franchise contract safeguards the brand of a franchisor. It guarantees uniformity at all of the franchisor's sites ...

The recent NJBIZ panel discussion on artificial intelligence included executives from PCH Technologies, Diverse & Engaged and ...

This important move not only reflects Instron's high attention to the Asia-Pacific region and the Chinese market, but also represents the company's continuous investment in future development. The ...

Ikenna Odike, chief executive officer of Outcess, an integrated customer engagement and business process outsourcing company ...