In their climb toward AI-driven innovation, too many companies are unknowingly approaching a dangerous drop-off: the customer ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

In this interview, Julie Barlow, key account executive at Infobip, unpacks how local logistics companies can stay competitive ...

Commuters in Abu Dhabi can now hop into a driverless taxi from Saadiyat and Yas Island and ride all the way to Zayed ...

NWS paused the automated language translation services for our products until further notice,” according to an April 1 administrative message published by the weather service. A map providing ...

Speed, intelligence, and automation are the keys to high performance in a hyperconnected world. It’s not enough to make decisions on instinct; organizations need to consciously apply data insight, ...

Automated trains have been running on Metro’s Red Line for the past few months. But a safety organization that oversees the D.C. transit agency’s operations is against expanding automation to ...

Companies provide faster, more accurate customer service through automated backend processes, which leads to higher satisfaction and loyalty (Forrester, 2021). RPA systems gather and analyze extensive ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

Apart from voice assistants and recommendation algorithms to automated customer service and smart home devices, AI is reshaping how we work, communicate, and make decisions. From churning out art ...

Help Register Login Login Hi, %{firstName}% Hi, %{firstName}% Games Car rental Amid skyrocketing complaints regarding customer service failures by the Social Security Administration (SSA), AARP is ...

LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages. That metric tracks the ...