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Reggie Scales at Vonage describes how misusing AI is undermining organisations’ communications strategies (and how to fix it) ...

The new technology was created to enhance its commitment to transparency and customer service. The platform will be launched on April 21. The upgrade comes from an automated customer service ...

Industry leaders at the ET CX Annual Symposium 2025, panel explored the first principles of customer lifecycle management, ...

As businesses pivot toward automated customer interactions, human support is increasingly becoming a premium service—accessible only to those who can and do pay extra. This trend threatens to ...

Bad actors use generative AI to create automated threats that are more sophisticated than earlier generations of malicious ...

Waiting isn't just frustrating—it's a dealbreaker. In a time where instant service is expected, brands that make customers ...

The private transportation industry, once defined by paper logs, radios, and word-of-mouth bookings, is undergoing a quiet but powerful technological revolution. From luxury limousine services to ...

AI is tectonically shifting hospitality — from digital ordering to predictive analytics — and Santa Clarita is one of the best places to see this transformation in action. California-based hospitality ...

TARGAN , a leading animal AgTech company, has appointed Vincent Fevrier as its new Vice President (VP) of Sales and Marketing ...