Microsoft’s new Outlook app — labeled “Outlook (new)” as opposed to “Outlook (classic)” — normally saves your emails online, so you cannot access them without an internet connection.

Two weeks ago, Microsoft said it was investigating an issue causing the new Outlook email client to crash when users clicked a button that should've helped them switch back to classic Outlook.

It runs automated tests on your system to identify and resolve issues that prevent Outlook from connecting to the Internet. If you’re on Windows 11/10 and haven’t switched to the new Outlook ...